Privacy Policy (Data Protection Policy)

The website e-restaurants.it is managed by the Greek company under the name "e-restaurants services M.IKE," headquartered at Charalampi 18, Patras, PC 26225, Tax ID: 802172747, Tax Office of Patras, hereinafter referred to as "e-restaurants." This company is the Data Controller of the personal data collected from you during your visit to the Website and when using the company’s online services. Personal data refers to all information that identifies you or can potentially identify you directly or indirectly. The Data Protection Officer (DPO) for e-restaurants is Mr. Iordanis Iordanidis, who can be contacted at Charalampi 18, Patras, or via phone at +30 210 8737877 (contact hours: Monday to Friday, 12:00–16:00). E-restaurants takes the protection of your privacy very seriously and has taken all necessary measures to safeguard the security and confidentiality of the information concerning visitors/users of its Website services.

The following terms of this Privacy Policy (hereinafter "Privacy Policy"), which form an integral part of the Terms of Use of the e-restaurants.it Website, concern the use of the Website and its services by both casual visitors and registered users of our online services, as described in the Terms of Use. Using our Website and registering for our services implies the unconditional acceptance, consent, approval, and agreement of the visitor/user with the Terms of Use and this Privacy Policy.

Below, we inform you about the data we process and store when you use our Website and how we use this data. This Privacy Policy serves as information for data subjects under Articles 13–14 of the EU General Data Protection Regulation 679/2016 (GDPR). By accepting this Privacy Policy, you agree to the collection, processing, and use of personal data by e-restaurants.it in accordance with the GDPR and the following terms of use: Please take the necessary time to read this Privacy Policy carefully to understand the information collected from you when visiting e-restaurants.it and using our online services, how this information can be used and shared, how it is protected, and what your rights are.

We inform you that you have the right to withdraw your consent to the collection and processing of your personal data at any time without affecting the lawfulness of the processing carried out up to that point by e-restaurants. If you wish to withdraw your consent, you can contact us at the email address info@e-restaurants.it, or alternatively, you can contact the Data Protection Officer at Charalampi 18, PC 26225, Patras, or via phone at +30 210 8737877 (contact hours: Monday to Friday, 12:00–16:00).

This Privacy Policy applies solely to the Website and online services of e- restaurants and covers all personal data of visitors/users collected by e-restaurants during their visit and use of its services. It also covers the terms of collection, processing, and management of personal data by e-restaurants. If the visitor/user does not agree with these terms, they must refrain from proceeding with a reservation or registering and creating an account on the Website, or they must follow the Exclusion Procedure described below.

This Privacy Policy does not cover, under any circumstances, the relationship between visitors/users of the Website and any services that are not under the control or ownership of e-restaurants. Users should note that the Website may contain links to other websites; however, e-restaurants bears no responsibility for the practices and privacy policies or content of those websites. The privacy policies of each respective site apply.

Browsing the Website

Each visitor can browse the Website without providing any personal information, except for data automatically collected during their navigation on the Website. If a visitor wishes to make a reservation at a restaurant and/or become a member of the Website to utilize its services, personal data such as full name, email, and phone number are collected. E-restaurants has the ability and reserves the right to store the visitor’s IP address and, if necessary, to contact the Internet Service Provider (ISP) in cases of violation of the Website's Terms of Use.

Information and Data Collected

To use our services, the collection of certain personal data or user identification information is necessary. Personal data includes information that identifies an individual, such as their name, email address, and other data reasonably associated with an individual’s identity, such as a mobile phone number. This data may be used to uniquely identify a user, among other things, for managing their reservation in coordination with the restaurant and for displaying targeted advertisements, messages, or content.

Data not necessarily linked to an individual’s identity may also be collected, including IP addresses, browsers, operating systems, cookies, advertising identifiers, and device types.

The registration process on the Website and the use of our services requires a minimal amount of personal data, as described below. The Website collects information you provide when accessing and using it. Registration on e- restaurants is mandatory to ensure the provision of services. However, certain features or services may not be available to unregistered users.

Purpose of Collecting Personal Data

The personal data provided by the user on the Website is intended exclusively for ensuring the operation of the services provided and the legality of related transactions. It is not permitted to be used by any third party without adhering to the provisions of the General Data Protection Regulation (EU) 679/2016, national legislation, and relevant decisions of the Data Protection Authority, Law 3471/2006, and the ePrivacy Directive (2002/58/EC, amended by 2009/136/EC), as currently applicable concerning the protection of personal data processing. Finally, by using the Website's services, additional information may be requested or collected for statistical purposes, which, however, will be disconnected from the user's personal information, in compliance with data protection legislation.

User Rights – Opt-out Procedure

You have the right to receive free specific information about the data that e- restaurants has stored about you. Additionally, you have the following rights under Articles 13 and onward of the General Data Protection Regulation 679/2016/EU:

Right to Information and Access: The right to know what personal data the Website collects and processes and the ability to access it.
Right to Rectification: The right to update personal data or correct any incomplete or inaccurate data in the database.
Right to Erasure ("Right to be Forgotten"): The right to delete all personal data.
Right to Restrict Processing: The right to limit the processing of personal data.
Right to Data Portability: The right to transfer data in a structured, commonly used, and machine-readable format.
Right to Object: The right to withdraw consent for data processing, including objections to automated decision-making and profiling.
Right to Lodge a Complaint: The right to file a complaint with the Data Protection Authority or any supervisory authority designated by the Greek state or any EU Member State for personal data.

The user can exercise these rights, including withdrawing their consent for data collected so far, by sending an email to info@e-restaurants.it or contacting the Data Protection Officer (DPO) at Paleon Patron Germanou 24, PC 26225, Patras, or via phone at +30 210 8737877 (contact hours: Monday to Friday, 12:00–16:00). The withdrawal of consent does not affect the legality of data processing carried out up to that point by e-restaurants.

Furthermore, users can opt out of third-party data collection through the Network Advertising Initiative service or modify their personal settings for Google Cookies via Google’s Ads Settings or the options provided on the e- restaurants platform.

Collection and Transfer of Personal Data

E-restaurants may collect and/or transfer your personal data and information to third parties, in accordance with applicable legal provisions, beyond restaurants, as described below:

A. To Trusted Partners/Employees

We provide user information to trusted partners/employees working on behalf of e-restaurants based on our instructions, in compliance with the law and appropriate confidentiality measures.

B. Advertising and Statistics

We may collaborate with statistical companies to help us understand how the Website is used and to record statistics, such as visit frequency and duration on the Website. We work with advertisers and third-party advertising networks that need to know how users interact with the Website. Advertisers and advertising networks use some of the information collected from the Website, including, but not limited to, the unique device identification number and/or mobile phone number. To protect the anonymity of information, we use encryption technology to ensure that third parties cannot cross-reference an individual's identity.

Users who wish to opt out should follow the procedures described in the section User Rights – Opt-out Procedure below.

C. Partnerships with Third Parties

We may transfer data to third-party partners to provide a service you requested or an advertising offer provided by us or third parties. The transfer of information between partners includes applications or websites integrating our services via API or other means and APIs or services connected to e- restaurants.

D. Social Networking

Our Website may provide the option to share content on social networks or other tools that allow you to share your actions on the Website with other applications, websites, or media, and vice versa. This facilitates the exchange of information with third parties depending on the settings you have defined in your personal profile. Please refer to the privacy policies of these social networking services for more information on how they handle your personal data.

E. For Legal Purposes

We may access, retain, and share information to investigate, prevent, or take action regarding:

Legal proceedings, requests from judicial, police, or other administrative authorities.
Claims of infringement of third-party rights.
Technical issues.
Protection of the rights, property, or personal safety of the Website, its users, or the public.
Exercise of our legal rights and defense against legal claims.
Compliance with legal requirements.

Collection and Processing of Personal Data and User Identification Information

The following procedures require the collection of specific data by e- restaurants, which the Website processes as outlined below:

A. Account Creation

To create an account on the Website and validly use its services, visitors must provide their full name, email (username), and a password. After creating an account, these details can be accessed/modified at any time and free of charge exclusively by the user using their password or by making a request to e-restaurants.

B. Making an Online or Phone Reservation

For completing an online reservation at a partnered restaurant, users must provide an email (if they haven’t already created an account), the name of the reservation holder, and a contact phone number. For phone reservations, users must provide the name of the reservation holder and a contact phone number.

These details may belong to the user or any other individual on whose behalf the user is making the reservation. Optionally, the user can provide additional comments regarding the service they intend to receive. Upon completing the reservation, the reservation holder's name, contact number, and any specific comments are automatically shared with the restaurant involved. Partner restaurants are legally bound to treat this data confidentially, using it solely to support and execute reservations, and to retain it for a limited time.

C. User Comments and Reviews

Users who have received services from a restaurant via the Website may submit comments and reviews through their account, as outlined in the Terms of Use. The content may:

Be posted on the Website.
Be used in full or partially on other digital applications or promotional platforms managed by the Website.

The material will not include any personal user data and will only be associated with the user's first name and the initial of their last name to ensure anonymity. If users do not wish for any publication or reproduction of such content, they should refrain from submitting comments or reviewing a restaurant.

D. Surveys/Questionnaires/Polls

E-restaurants may invite users to participate in online surveys, questionnaires, or polls. Participation is optional, and users may need to provide their name and other details (e.g., occupation, age). Responses are recorded exclusively to analyze user opinions on specific issues related to the Website's operation and services and are not used for any other purpose, published, or disclosed to third parties.

E. Integration with Other Websites

Through the Website, visitors/users may access other websites, such as social networks. Information exchanged with these websites is subject to their respective privacy policies. E-restaurants does not control these policies and bears no responsibility for how such websites collect and process user data.

F. Call Recording

E-restaurants reserves the right to record telephone calls made to and from its call center to ensure the best possible quality of communication and address any questions or issues arising from its services. Callers will be informed about call recording either via a recorded message or by a designated representative.

Cookies and IP Addresses

The Website may use cookies to improve the user experience and enhance service quality. Cookies are small text files sent to a user's computer when visiting a website. They are stored in the computer's memory and do not access any files or documents on the computer. Cookies are used to facilitate user access to services and, occasionally, for statistical purposes. Users can configure their browser to block all cookies or notify them when cookies are sent. However, some features or services of the Website may not function properly without cookies.

Each device connected to the Internet is assigned a unique number known as an Internet Protocol (IP) address. The IP address through which a user accesses the Internet and subsequently the Website may be stored and used by e-restaurants in cases of violations of the Website's Terms of Use.

Final Provisions

Users may contact e-restaurants at any time to verify, correct, or delete their account or opt-out of receiving electronic notifications. Users under the age of 18 are not allowed to register as members or provide personal data. Users are solely responsible for maintaining the confidentiality and security of their account credentials and must notify us immediately of unauthorized use.